Refund policy
In accordance with consumer protection regulations, the buyer has 14 days from the date of delivery to return any item that does not suit them and request either a refund or a store credit issued in the form of a gift card valid for 1 year from the date of issue, with no penalty. If the buyer selected a paid shipping option to receive their order, the related shipping costs are excluded from the store credit or refund amount.
Please note that from 13 November 2023, the return period has been extended until 9 January 2024.
Returns must be made in their original condition and complete (new product, packaging, accessories, instructions, label...) to allow resale as new, accompanied by the purchase invoice.
Damaged, soiled, or incomplete items will not be accepted for return. The cost of returning damaged, soiled, or incomplete items will be borne by the buyer.
The right of withdrawal may be exercised online using the withdrawal form available on this website. In that case, an acknowledgement of receipt on a durable medium will be sent to the buyer immediately. Any other method of declaring withdrawal is accepted, provided it is unambiguous and clearly expresses the intention to withdraw.
Return shipping from France and Belgium is free of charge when the return label is downloaded from the seller's returns portal at the following address: https://ohlala-sellerie.com/a/returns/portal .
Return shipping costs for all other regions are the responsibility of the buyer.
In the case of promotional offers where the buyer receives a free item from a certain purchase amount or when buying a specific product, a refund can only be offered if the free item is also returned. Otherwise, only a store credit for the value paid for the returned item (valid for 1 year from the date of issue) may be issued by the seller.
Under Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts:
- for the supply of goods whose price depends on fluctuations in the financial market beyond the seller's control and which may occur during the withdrawal period;
- for the supply of goods made to the consumer's specifications or clearly personalised;
- for the supply of goods likely to deteriorate or expire quickly;
- for the supply of goods that have been unsealed by the consumer after delivery and cannot be returned for hygiene or health protection reasons;
- for the supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
- for the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the time of contract conclusion depends on fluctuations in the market beyond the seller's control;
- for emergency maintenance or repair work to be carried out at the consumer's home and expressly requested by them, limited to the spare parts and work strictly necessary to address the emergency;
- for the supply of audio or video recordings or computer software that have been unsealed by the consumer after delivery;
- for the supply of a newspaper, periodical, or magazine, except for subscription contracts to such publications;
- for the supply of digital content not provided on a physical medium, where execution has begun following the consumer's prior express consent and express waiver of their right of withdrawal.
The right of withdrawal does not apply to personalised items, saddles, monthly boxes, underwear, books... This list is not exhaustive.
