Customer Support Agent - Permanent Contract

Location: Cholet (49)
Contract type: Permanent contract, 35h
Start date: September

💼 The company

Founded over 8 years ago, OHLALA has established itself as a key player in equestrian e-commerce in France and one of the most followed brands on social media. With a strong e-commerce strategy, the brand distributes thousands of products across France and internationally through its website, mobile app, and at major live events (trade shows and competitions). OHLALA continues to innovate to deliver an exceptional customer experience, drawing on best practices in online retail and digital marketing.

 

🤖 Job description

Customer support is a cornerstone of the OHLALA experience. As a member of this team, you'll be on the front line ensuring our customers' satisfaction. You'll play a central role in handling requests and resolving issues, always aiming to provide fast, effective, and personalized solutions. Your main mission will be to carefully manage customer tickets, inbound calls, and the various logistical aspects of orders, while maintaining smooth communication with other departments.

 

🚀 Your missions?

• Handle customer tickets (requests via email, chat, and social media)

• Handle inbound calls and respond to customer inquiries

• Monitor stock shortages and keep customers informed about availability

• Manage after-sales service (ASS) requests and provide tailored solutions

• Handle delivery issues

• Track orders and reassure customers about the progress of their deliveries

• Returns processing

🔎 Ideal profile

• Be detail-oriented, organized, and responsive

• Have excellent written communication skills and a great interpersonal manner

• Knowledge of the equestrian world and its environment is a plus

• Previous experience in customer support is an asset

• Speak English 

• Be comfortable on the phone

• Speaking an additional language is a plus.

Join us to create unforgettable experiences for our customers and deliver outstanding service quality!

🔥 APPLY NOW

Send us your best cover letter and CV to: team@ohlala-equestrian.com