Customer Support Agent 🥰

You understand, OHLALA goes quickly, very quickly and doesn't do anything like everyone else! We need you to help us maintain an incredible customer experience despite an increasing number of orders and topics to process.

Please note, we do not do after-sales service for the sake of after-sales service. We pamper our customers, we put them at the center of our concerns.
Your place at Ohlala will be absolutely essential!

🚀 Your missions?

• Respond to requests from our customers,
• Best advise our customers on their future favorite purchases,
• Facebook, Instagram: You will take care of our pms,
• Search for our customer's package by any means when La Poste plays a little joke on us and whatever the cost, find a solution full of Love.

• Be comfortable on the phone,
• Strong empathy (we want the person who joins us to really put themselves in our customers' shoes and always do THE little extra thing to be able to help them as best as possible),
• Good spelling,
• Experience with a ticketing tool is a plus,
• Knowledge of the equestrian world is a plus.

👋 “I’m the person you need!”, how to do it?

• Prepare your CV and your best cover letter (the form is just as important as the substance)
• Send us your application by e-mail to team@ohlala-sellerie.com only with “Customer Care Team - Application” in the subject line.

Process

Everything happens in 3 steps:

• A call with the person in charge of our HR
• An interview with Elsa, head of our customer support
• A practical case in our premises.